Dining Services & Kitchen Production
Leadership
Guides
Me'a Ho'okipa · Hospitality from the Heart
"The best way to find yourself is to lose yourself in the service of others."
2026 Edition
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Dining Services & Kitchen Production
Me'a Ho'okipa · Hospitality from the Heart
"The best way to find yourself is to lose yourself in the service of others."
2026 Edition
Introduction
True leadership is rooted in serving others. Service is the foundation of our standard.
As a leader in Dining Services, it is our responsibility to exemplify excellence through consistency, discipline, and humility — even during the busiest and most demanding shifts.
The standard is not defined by what we say, but by what we repeatedly demonstrate. When leaders embody professionalism and accountability, they create clarity, stability, and trust within the team.
What you model each shift becomes the culture others follow.
Culture of Accountability
Success comes when individuals and teams choose to move above the line — seeing reality clearly, owning their role, solving problems, and taking action.
Step One
What is the reality we most need to acknowledge?
Step Two
How are we contributing to close the gap?
Step Three
What else can we do to close the gap?
Step Four
Who is accountable to do what and by when?
Above the Line
People focus on results, solutions, and what they can control. They take ownership and drive change.
Below the Line
People blame others, make excuses, or avoid responsibility. This mindset stalls growth and hurts the team.
Standard Performance
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During Operations
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Guest Interaction
Smile at guests even when they are just passing by. A genuine smile is the foundation of every Aloha Moment.
Say "Aloha" or ask "Is there anything I can help you with?" — leads set the example by interacting with guests first.
Conduct mini trainings to practice guest interaction. Acknowledge worker efforts with focused recognition cards.
Professional Image · Body Language
Guests notice our actions, posture, and facial expressions even before we speak. Good body language creates a welcoming and professional environment.
"People may hear your words, but they feel your attitude."
— John C. Maxwell
Employee Interaction
Communicate clearly what is expected. Send schedules on Saturday night or before the shift. Support workers who are unsure through training.
A quick temp-check with the employee — not coaching or reprimanding. Simply asking: "How are you? How can I help you achieve your goals?"
Time for workers to gather with leads, discuss performance, brainstorm improvements, and address attendance or compliance matters.
Correction / Coaching · The Sandwich Method
🍞
Top Bun
Start with something positive — what they are good at
🥩
The Meat
Inform them of areas to improve
🍞
Bottom Bun
End with something they are doing great
Kitchen Production
Oversees pineapple cutting, punching, smoothie blending, and all preparation for guest service. Ensures proper ratios and first-in-first-out rotation.
Manages the full dishwashing flow from scraping to shelving. Assigns stations, monitors machine operation, and ensures clean dishes return quickly to service areas.
Supervises cleaning across Main Kitchen, Gateway, Ohana, and Aloha. Oversees restrooms, oil disposal, plate delivery coordination, and brunch setup.
Manages evening cleaning across all four areas. Ensures proper waste handling, sanitation standards, and approves clock-out only after all tasks are verified complete.
Coordinates food delivery schedules for cold units, hot units, bakery, and smoothies. Monitors food counts, temperatures, and ensures all venues receive correct items on time.
Smoothie Preparation · Standard Ratios
Smoothie Mix
24 oz piña colada mix + 8 oz ice cream mix per blender jar
Roasted Pineapple
5×3 halved cores + 1 cup brown sugar + 1 tsp cinnamon per pan
Transfer (Aloha)
3 full coolers + 1 half cooler
Digital Accountability
Jolt is the tool we use to manage tasks and assignments as leaders — ensuring we are at our best when we receive guests, and to ensure food and employee safety.
100%
Goal Completion Rate
0%
Missed Items Target
3×
Daily Check Points
Self-Assessment
Rate yourself on each statement using the scale below — with 5 being Almost Always True and 1 being Almost Never True.